Rejuvenate Your Spirit   ▼  90 Day Guarantee
Rejuvenate Your Spirit   ▼  90 Day Guarantee
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Returns Information

Returns - Our Guarantee

Our return policy lasts 90 days beginning only when our package is delivered to your address.

We will accept any returns for all undamaged items within 90 days to guarantee customer expectations and ensure satisfaction of your purchases.

Our bottles are made with superior grade glass and packaged to withstand shipping internationally. If a bottle arrives broken - please inform us within the first three days of delivery and we will replace it for you for free.

Accidental breakages are covered by our paid 5 year warranty if purchased.
We're confident our premium Crystal Water Bottles will meet or exceed your expectations but if you want to make a return - please fill out our returns form here and our team will respond within 24 hours to assist with the process. 

> Returns Form <

Please note that Mizu Aura is not responsible for paying return shipping costs in a returns process. Our original shipping costs are non-refundable to prevent abuse of our policies. 

Refund Policy
We will provide a full refund for a return, to process we need your online order number and proof of purchase.

Once your return is received and inspected, we will notify you over email with a confirmation of your refund. Please send your returns with tracking information so we can confirm delivery.

Upon issuing a refund it can take up to a standard 15 business days for the banks to credit you the funds back into the account of your original payment method.